All orders are shipped via USPS Priority Mail. If you would prefer an alternate or faster method of shipping, please contact us prior to ordering to make arrangements for the extra shipping charge.
All sales are final and will be eligible for exchange or store credit only.
Return requests must be received within 7 days of receiving your order. (Because each item is handmade to order, we can not make exceptions to this timeframe.) You are responsible for return shipping and please be aware that MATINE is not responsible for loss or damage in transit.
Upon receipt and inspection of products, we will issue a store credit. If you would like to exchange an item, you can place a new order using your store credit.
*Please note: all items purchased on sale will not be eligible for return or exchange.
DAMAGES & REPAIRS
If an item is received damaged or otherwise in error, please email us and we'll work with you to make it right.
If at any time after purchasing a MATINE product your bag requires repair, we're happy to help! Just let us know.
As each item is handmade to order we are unable to cancel orders once they have been put into the production queue. If you need to make a change to an order, contact us and we'll try our best.
Most items are cut and sewn to order and leave our studio within 2 weeks of your order (unless noted in stock, ready to ship). If you need a rushed order, please contact us as soon as you place your order (or before) and depending on the production queue we may be able to accommodate your request.